Complaint
Handling
We are committed to providing a high-quality service and resolving any concerns you may have fairly and transparently.
At APFX Global Markets, we value our clients and strive to maintain the highest standards of service. If you are dissatisfied with our services, we encourage you to submit a complaint.
Submitting a Complaint
Clients may submit complaints via official support channels, including our dedicated support portal or via email to our compliance department.
Our Commitment
Upon receipt of a complaint, the Company shall:
- Acknowledge complaints promptly
- Investigate matters reasonably and impartially
- Respond within a reasonable timeframe with a clear resolution
We aim to resolve all matters internally. However, if you remain dissatisfied, you may have the right to refer your complaint to relevant external regulatory bodies.